Workmanship warranty & service disclaimers

Warranty Limitations

The warranty covers 15 days on workmanship for auto glass repair and auto glass replacement in Los Angeles, with 30 days of workmanship coverage for windshield replacement. Customers must notify Epic Auto Glass LLC within 15 days of discovering any damage, issues, or defects related to workmanship.

Epic Auto Glass LLC does not guarantee the glass itself. This warranty is not transferable to another owner or lessor.

Please note: Auto glass damage resulting from vandalism, owner negligence, auto theft, natural disasters, vehicle collisions, collateral damage, misuse, abuse, gradual wear and tear, or pre-existing rust may affect warranty coverage and is specifically excluded from Epic Auto Glass LLC's auto glass repair and replacement installation warranty.

Epic Auto Glass LLC is not responsible for any damage to the vehicle that existed prior to service.

By accepting the completed service, the customer confirms that the auto glass repair or auto glass replacement has been inspected and verified as correct and completed to their satisfaction.

Original Equipment Manufacturer (OEM) Parts on Request Only

OEM (Original Equipment Manufacturer) parts are usually priced higher.

Important Safety Notice

ADAS / Windshield Recalibration Notice

Manufacturer-recommended recalibration may be required after windshield replacement to help ensure proper operation of safety systems, including Forward Collision Warning, Automatic Emergency Braking, Lane Departure Warning, Lane Keeping Assist, Traffic Sign Recognition, and Adaptive Cruise Control.

Epic Auto Glass does not perform recalibration services in-house. Customers may choose:

• A) Epic Auto Glass-arranged third-party ADAS recalibration (additional fees may apply).
• B) A qualified repair facility of your choice.
• C) Decline recalibration.

Used Parts, Special Orders and Deposits

• No Warranty: No warranty is provided on used auto glass or used parts.
• Used Parts: All sales are final.
• Special Orders: A deposit is required.
• Deposit Policy: All deposits are non-refundable. If the customer cancels the service, Epic Auto Glass will retain the full deposit.

Service & Safety Disclaimers

Before you have your vehicle serviced by Epic Auto Glass in Los Angeles, California, you need to be aware of and agree to certain clauses. Please visit this page again to see the full set of our disclaimers.

Reserved Rights

Epic Auto Glass reserves the right to refuse any product or service to anyone at any time for any reason, stated or not stated.

Safety

Epic Auto Glass takes every possible effort to make sure your windshield install is as safe as it can be. However, we are human and humans can make mistakes, therefore we ask that before leaving, you verify the following: the hood is fully latched down so as not to be able to fly up during driving.

If your latch is broken and you are using a rope, bungee, or any other tie-down, you must secure this yourself. We will secure it initially, but you must untie and retie it. A new windshield is held in with Dow U-428 Plus auto glass windshield urethane, a primerless adhesive sealant, and takes 1–3 hours to cure enough to be able to have an accident at 45 MPH and still hold. We recommend that you not drive your vehicle during this time for safety reasons. If you do decide to drive your car, you must wear your seat belt, maintain slow speeds of no more than 45 mph, and drive with extreme caution.

Newer vehicles with ADAS (Advanced Driver Assistance System) safety features may need to be recalibrated after the windshield has been replaced. The electronics, sensors or cameras attached to your windshield require the ADAS safety system to be recalibrated in order for your vehicle's safety features to operate correctly. The customer must complete the windshield recalibration at another shop of their choice.

Epic Auto Glass will not recalibrate a windshield.

Epic Auto Glass does not accept any liability for any damages as a result of driving your car prior to the recommended wait time, usually 1 hour in cold temperatures and 2–3 hours in hot temperatures. If we put tape on your windshield, it should be removed no earlier than 24 hours after install time, but no later than 36 hours due to residue.

Liability of Damage

Epic Auto Glass does not accept liability for damage done to your car if left outside overnight or after business hours. Some parts which need to be removed and replaced during your installation, such as wiper arms, wiper assemblies, cowling, reusable moldings, channels, gaskets, clips and screws, and all of their counterparts, can become brittle, dry rotted, and weak after time and wear.

If any of these parts break or strip during install, we do not accept responsibility for them. This happens more often in older cars more than 10 years old, but can happen in new cars as well with the cheaper, lower-quality plastic parts being used by manufacturers today.

Existing Rust

Epic Auto Glass cannot warranty any windshield when rust is already present at the time of install, unless the vehicle is taken to a licensed body shop for corrective action and Epic Auto Glass is satisfied with such repair and receives a copy of the invoice. In that case, all warranties will be in full effect so long as the body shop warranties its work.

Although we do minor repair for rust totaling less than 6 inches combined, we are not a body shop and cannot warranty those repairs or any damage that follows.

Credit Card Payment

By completing a payment using a credit or debit card, you authorize Epic Auto Glass LLC to charge the specified amount for the selected goods or services. All sales are subject to our refund and cancellation policies, which are outlined on this page.

Unauthorized chargebacks or disputes for valid transactions may be subject to additional fees, collection activity, or legal action. If you have any questions about a charge or need assistance, please contact us directly before initiating a dispute with your card issuer.

We reserve the right to request additional identification or verification before processing any payment to prevent fraud.

Windshield Repair

Epic Auto Glass does not accept any liability for a windshield cracking further during the repair process. The chances of this happening are rare, but it has happened. The repaired damage will not go completely away.

There will be some scarring left behind on all repairs, some more than others depending on the type of damage, but the repair is guaranteed not to crack further or you get your money back or applied to a new windshield.

Aftermarket Parts

Epic Auto Glass will do everything we can to put your belongings back as they were when you arrived, i.e.: radar detectors, remote start antennas, oil change stickers, parking placards, compasses, satellite radios, GPS systems, IPASS, and any other aftermarket parts.

Although we will be as careful as we can with these items, we do not accept any liability for damage done to these items during the removal or replacement of them due to unknown prior damage or fatigue.

If you are concerned about these things, you may want to remove them and replace them yourself. If an item is already removed, we will not install it. We try to return your vehicle the way we received it.

Furthermore, we do not accept any liability for fines or fees due to parking placards or stickers that were accidentally not put back in the correct spot or not put on at all. We ask that you verify the correct positioning and placement of any critical items before driving off with the vehicle.

Also, we will not remove any expired stickers from your old glass unless requested by you, unless it is a Department of Defense sticker, in which case we will leave it uninstalled in an envelope in your car to turn back in to the D.O.D.

Payments

We don't accept payment by insurance or check.

We collect tax charges as well, which get charged on credit card transactions.

Any balance due from you is due on completion of your install. All credit card transactions are charged a 3% surcharge for swiped cards and a 4% surcharge for keyed transactions. Cash has no surcharges.

Driving After Your Installation

After leaving the shop or driving on the first day, follow these rules:

1. Wear your seat belt at all times (it's the law).
2. Take it easy when driving over railroad tracks and potholes.
3. Stop slowly for stop signs, red lights and traffic.
4. When driving on the highway, make sure you keep a safe distance between your car and the one ahead to prevent a rear-end accident. If you have an accident today, your windshield may not hold and your airbags may not deploy correctly.
5. Do not wash your car for 7 days in an automatic wash; you may wash by hand after 3 days, but no pressure washing for 7 days.
6. Remove windshield tape (if used) within the following 2 days.
7. Do not slam your doors, and leave at least 1 window cracked to let the airflow out when closing your doors. If it is raining, close the window fully but take extra caution closing the door slowly.
8. If you had a back windshield installed, all of the rules above apply, plus you cannot drive with your windows open; you may crack your windows about an inch. Use your A/C instead. Why? The massive amount of air pressure on the highway with windows fully open could cause the back window to fly out due to the urethane not being fully cured, and this could cause a catastrophic accident on the highway to anyone behind you.

Tempered Glass

When tempered glass breaks, it breaks into a billion little pieces for the occupant's safety. We will do our best to vacuum up the glass (fee applies; no car detailing) from all visible areas, but there will be some fine particles left behind that we cannot get up with our small vacuum.

You should take your car to a car wash where they have large industrial vacuums to get up these particles, or have it detailed. If you have a car seat in your car, we recommend you replace it with a new one, or remove the fabric, wash it and inspect it prior to putting your child back in the seat.

Laminated glass is a type of safety glass used for windshields and car side windows; in the event of breaking, it holds together when shattered.

Used Parts Policy & Important Information

Important Considerations for Used Parts

• Unknown wear and tear: The part may have hidden damage, especially in moving components like sunroof tracks and motors.
• No warranty or limited return policy: Unlike new parts, many used parts have no warranty or a short return window.
• Labor costs if it fails: If the used part fails, you'll pay for labor twice to replace it again.
• Compatibility issues: Some parts may come from different trim levels or years, which can affect proper fitment during auto glass replacement in Los Angeles.
• Epic Auto Glass LLC does not control the prior condition, wear, history, or remaining lifespan of used parts supplied by third parties.