Privacy policy
Privacy policy
How we handle the details you share when you request a quote or contact us.
Last updated: September 22, 2026
This privacy policy explains how Epic Auto Glass LLC ("Epic Auto Glass," "we" or "us") collects and uses information when you visit this website or contact us. We are a small, local mobile auto glass business in Los Angeles, California, and we only ask for the information we need to answer your questions and service your vehicle.
Information We Collect
We collect the information you choose to give us, including when you:
- Submit our quote or contact form, which may include your name, email address, phone number, vehicle make, model and body style, the glass that needs service, and any comments
- Call or text us at (213) 282-1654
- Message us on WhatsApp
- Email us at epicautoglass1@gmail.com
If you send photos of your vehicle or the damage, or give us an address where a technician should meet you, we receive that information as well.
How We Use Your Information
We use your information to respond to your inquiry, prepare a quote, schedule and perform service at your location, process payment, and follow up about your job or warranty. We do not sell, rent or trade your personal information to anyone.
Third-Party Services
A few outside services help us run this website:
- Form processing: Quote and contact form submissions are delivered to us through a third-party form processing service, which handles your submission so it can reach us.
- Google Maps: Map embeds load only when you click to view them. Once a map loads, Google may collect data under its own privacy policy.
- YouTube: Videos load only when you click to play them. Once a video loads, YouTube (owned by Google) may collect data under its own privacy policy.
Calls, texts, WhatsApp messages and emails are also carried by those providers under their own terms.
Cookies and Local Storage
This website does not use advertising or tracking cookies of its own. We use your browser's local storage only to remember simple site preferences, such as whether you have dismissed a popup. That setting stays on your device and is not used to identify you. Google Maps and YouTube may set their own cookies, but only after you choose to load their content.
How Long We Keep Information
We keep quote requests, messages and job records only as long as we need them to provide service, honor our warranty, keep business and tax records, and meet legal obligations. When information is no longer needed, we delete it.
Your Choices and Requests
You can ask us what personal information we have about you, or ask us to correct or delete it, subject to any records we are required to keep by law. To make a request, email epicautoglass1@gmail.com or call (213) 282-1654, and we will respond within a reasonable time.
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.
Contact Us
Epic Auto Glass LLC, Los Angeles, CA 90019. Email: epicautoglass1@gmail.com. Phone: (213) 282-1654.
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